Chris Northam has clear vision for Sea Temple's future

BUSINESS

Victoria Stone-Meadows

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Sea Temple's new General Manager, Chris Northam. Images: Victoria Stone-Meadows.
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Pullman Sea Temple Port Douglas has welcomed Chris Northam as new General Manager and he has a clear vision of where he wants to take the resort.

In a classic Port Douglas tale, Mr Northam first came to Port Douglas on a gap year working holiday and immediately fell in love with the town.

He went on to begin a career in hospitality that took him all over the world including London and Bali but he always knew he wanted to come back to Port.

He has relished the opportunity to spearhead one of the premier accommodation businesses in the region.

“Pullman Port Douglas Sea Temple Resort & Spa has got a great reputation and fantastic opportunities for 2020 and beyond,” he said.

“From conference and event capabilities that are second to none, the proximity to the beach and a first-class golf course are really nice additions and complement the resort.”

He says as leader of the resort he wants to bring the operations of the Pullman ‘back to basics’ with a focus on looking after the locals as well as visiting guests.

“I want to make sure our local clientele and patrons return to Pullman Port Douglas and get to experience what our international guest’s experience. 

“Friendly, warm, and efficient service.”

Mr. Northam’s first plans involve refreshing the expansive lobby of the resort, upgrading the award-winning Vie Day Spa, and updating the food and beverage offering.

“We encourage and would love to see locals visit and take advantage of these great venues and watch this space for more,” he said.

He said the Accor hotel group, which manages Pullman Port Douglas, are fantastic at creating a cohesive team that are experts in delivering personalized customer experiences.

He is excited by the prospect of being able to reach out to the Kuku Yalanji community of the region and work with them to promote and sustain Indigenous cultural activities and interactions with guests.

“Indigenous culture and tourism is an opportunity that is still being developed,” he said.

“We want to work together with the Mossman Gorge for employment opportunities in region, for example.”

Mr. Northam also said he welcomes new developments in the region such as the Port Douglas Marina, The Wangetti Trail and the recently announced proposed lagoon swimming pool.

He said more tourism draw cards and more accommodation competition is welcome in a region that needs a pick-me-up.

“ Competition is healthy, and I know it sounds cliché but, new development and room supply that comes to town is great and we’d take that challenge on and welcome new operators as well.

“I see us all as one team in Port Douglas and I am a really strong believer that, in hospitality from the GM to the kitchen hands and housekeeping, it should be a collective effort.

“We are all about getting people to Port Douglas and the entire community ultimately benefits from that.

“I am passionate about Port Douglas as a brand and a destination.”

Mr. Northam also encouraged locals of the area to join the Accor loyalty membership program to take advantage of future events and developments at the Pullman Port Douglas Sea Temple Resort and Spa.


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