How hotels need to prepare for post COVID-19
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Leading hospitality industry news provider, AccomNews, said in an editorial that hotels will need to be ready for changes post COVID-19.
The world is currently taking a collective break from travel, but it won’t last forever. And when the tourism industry starts moving again, COVID-19 will still be in the forefront of most people’s minds, it says.
And it provides an extensive list of changes every hotel should be making in a post COVID-19 world.
Under the heading Getting Ready for Permanent Transformation, it states the once all-important ‘location, location, location’, will be overtaken by cleanliness.
“Health and safety procedures in a post COVID-19 world are all about showing and telling. Guests will get reassurance from visible signs that you have the highest standards of cleanliness in place. So you won’t just be emailing them to let them know you’re disinfecting surfaces four times more a day – you’ll be sending out your cleaning team when the lobby is busiest,” it says.
In questioning what will the new cleaning regime look like, it states that at the very least, hotels will need to audit their cleaning processes, ensuring they meet international standards, such as those provided by the World Health Organization.
In any changes to hotel dining, AccomNews says if social distancing is the new normal, guests may choose to dine in their room instead of the hotel or public restaurants. Hotels which don’t already offer room service will need to consider it, and guests should be given the option for contactless room service delivery, where dishes are left outside the door.
The importance of getting internal communication right is also stressed by AccomNews and says clear communication will also be crucial to putting any post-Covid-19 Standard Operating Procedures in place. Staff will need to understand all procedures for documenting and recording preventive measures, and how to manage suspected or confirmed Covid-19 cases.
It adds until a vaccine for this strain of coronavirus is made readily available, health measures such as social distancing are likely to be the norm around the world.
And it stresses the importance of informing the guests of what is in place.
“Let them know about all the initiatives you’ve put in place to care for their health and wellbeing. These messages should pop up in your marketing literature, on your website and all of your proposals for meeting and event business.”
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