Port Douglas mum left furious after late airport shuttle no-show nightmare
DUTY OF CARE
A shocked Port Douglas mother has expressed her disappointment claiming a shuttle company failed in its duty of care having left her daughter stranded, without a ride, after midnight just days ago at Cairns airport.
The mother, who didn’t name the shuttle operator, claims the business sent her daughter a late-night email - which she didn’t receive until she disembarked her delayed aircraft upon arrival into Cairns - saying her impending onwards transfer to Douglas had been cancelled.
So, bleary eyed the concerned mother made the dash from Douglas to Cairns to retrieve her daughter – not before remaining extremely frustrated with the unnamed and unidentified shuttle operator.
“Seriously, is this acceptable, especially so late at night?,” the parent queried.
“Yes, I will be contacting the shuttle company to complain.
“These shuttle companies ask for your flight number so they know when a plane is delayed, through no fault of the traveller.”
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